Privacy Policy

Privacy Policy — La Coqueria

This Privacy Policy explains how La Coqueria collects, uses, stores and protects your personal data when you use our website or services.
We are committed to respecting the confidentiality of your information and ensuring complete transparency in our approach.

Identity of the data controller

La Coqueria
Address: 28 City Road, London
Email: contact@lacoqueria.fr
Website: www.lacoqueria.fr

Personal data collected

We collect the following data:

Information that you provide directly to us

  • First and last name

  • E-mail address

  • Mailing address

  • Phone number

  • Payment information (via a secure provider)

  • Content of your messages (customer service, forms, feedback)

Data collected automatically

  • IP address

  • Device identifier

  • Browsing history on our site

  • Cookies and similar technologies

  • Products viewed, added to cart, or purchased

Data from third-party services

  • Shopify (e-commerce hosting)

  • Email marketing tools (Klaviyo, Mailchimp or equivalent)

  • Google Analytics

  • Social media (if you interact with our content)

Purposes of data processing

Your data is used for:

Contract execution

  • Order processing and delivery

  • Payment management

  • Sending order confirmations and tracking information

Customer service

  • Assistance and answers to your requests

  • Returns and refund management

Marketing and communication

  • Sending promotional or informational emails

  • Loyalty programs

  • Shopping cart relaunch

  • Newsletters (with your consent)

Site improvement

  • Performance analysis

  • Anomaly detection and user experience improvement

Compliance with legal obligations

  • Billing

  • Fraud prevention

Legal basis for processing

We process your data on the following legal bases:

  • Execution of a contract (order)

  • Consent (newsletter, marketing cookies)

  • Legitimate interest (website improvement, statistics)

  • Legal obligation (invoicing, GDPR)

Sharing your data

Your information is never sold. It may only be shared with:

  • Secure payment providers

  • Carriers and logistics services

  • Marketing services (emailing, automations)

  • Hosting providers and technical partners

  • Legal authorities if required

All our partners comply with GDPR requirements.

Data transfer outside the EU

Some service providers (e.g., Shopify, Klaviyo) may transfer data outside the European Union.
These transfers comply with a level of protection equivalent to the GDPR (standard contractual clauses, secure location).

Data retention period

  • Customer account: as long as the account is active

  • Order: 6 years (legal obligation)

  • Marketing data: 3 years after the last interaction

  • Cookies: maximum 13 months

Data security

We are implementing:

  • SSL encryption

  • Restricted access

  • Secure hosting

  • Anti-fraud monitoring

However, no system is completely unbreachable.

Your rights (GDPR)

You have the following rights:

  • Right of access

  • Right of rectification

  • Right to erasure

  • Right to object

  • Right to restriction of processing

  • Right to portability

  • Right to withdraw your consent

  • Right to lodge a complaint with an authority (CNIL)

To exercise your rights:
📩 Contact: contact@lacoqueria.fr

Cookies

We use cookies to:

  • How the site works

  • Statistics

  • Customization

  • Targeted advertising

You can manage your preferences via our cookie banner .

Minors

We do not knowingly collect data from minors under the age of 15.
Any account identified as such will be deleted.

Policy changes

This policy may be changed at any time.
The latest version is applied automatically.

Contact

For any questions:
📧 contact@lacoqueria.fr
📍 La Coqueria – 28 City Road, London

Last updated: 21/11/2025